Archives: Evolution
IT Support
Started where the real signal is — at the help desk. Learned that most "technology problems" are really workflow problems, and that reliability is a habit, not a feature.
AV Technology
Took support skills into rooms where things must work live — meeting spaces, broadcast, and events. No retries when the camera is rolling, so the prep had to be airtight.
Infrastructure Engineering
Went below the surface — Linux, Docker, networking, and self-hosted services. Started designing the systems other people's work quietly depends on.
Automation
Replaced repetition with process design. If a task happened twice, it became a workflow — freeing time and removing the human error that creeps in at scale.
Development
Where it all converges. Building web applications, tools, and platforms that turn hard-won operational knowledge into products other people can actually use.